With Microsoft Dynamics 365 Field Service you can go from having a reactive field service to a proactive one.
Drive operational efficiency with IoT. Get knowledge and intelligence. Leverage the power of the IoT to detect and diagnose problems before customers even realize they're going to have them.
Automate the creation of work orders. Automatically create work orders, schedule and dispatch technicians with relevant customer information on their devices.
Transform care with predictive maintenance. Go from expensive scheduled maintenance plans to predictive and accurate maintenance and repair, and repair, clean or replace parts only when needed.
Optimize your resources.
Program automatically. Improve profitability by automatically scheduling the technician with the right training and the best location to handle more appointments each day.
Train service operators. Manage resource assignments across work orders using an interactive drag-and-drop scheduling dashboard.
Streamlines inventory management. Sync and track inventory right down to the truck with real-time visibility to increase your first-time-fix rate.
See Also - Dynamics 365 Marketing